May 4, 2018
On June 1st, we celebrate Service Design Day*! Worldwide service design enthusiast and explorer spread the word that creating meaningful services will boost your business in the digital age.
In a nutshell: Service Design is the essential and integral discipline and method to face transformation – especially digital transformation. Creating meaningful services that clients truly love gives your business a distinct competitive advantage in saturated markets.
To celebrate Service Design Day, we offer an afternoon workshop and an after work talk & networking event on June 1st in Hamburg in cooperation with the Service Design Network. Our Workshop will be a proper first step to implement Service Design Thinking in your organization. We’ll explain the core of this methodology and shed light on business areas that it can be used for. The ensuing talk and networking evening will be a deep dive into Service Design Doing with smart lectures from VW and Lloyds Bank.
Service Design is a discipline at the interface of business, marketing, design and technology. Therefor we dedicate our event to all professionals out there who aim for reliable, intuitive and consistent client experiences despite their department. The workshop is suitable for business people who wish to solve issues in a well-organized way with clear focus on client and business needs. In the two-hours-session we introduce the key concepts of Service Design and focus on one particular tool of interest. Dare to ask any question and discuss sensible topics with like-minded enthusiast.
The evening is an open format for networking and sharing experiences as well as best practice. Opened by Service Design Network (tba) and INDEED, our speaker from Volkswagen and Lloyds Bank will tell the plain truth about Service Design Doing in their companies. Enjoy the evening with like-minded professionals and discuss how Service Design impacts your business in the digital age or how you drive digital transformation in your company with service design thinking and doing.
Experience how Service Design Thinking impacts your business in the digital age. (DE/EN)
Discuss how Service Design Doing creates meaningful (digital) offerings for your clients. (DE/EN)
Intro & Opening
by Service Design Network (tba) and Karel J. Golta, Founder and CEO of INDEED Innovation
Lecture 1 – “OPEN INNOVATION, SERVICE DESIGN & PROTOTYPING” by Dr. Thomas Abrell, VW
Thomas will share insights from his project "Markthalle - Raum für digitale Ideen", which turns the city of Wolfsburg into a laboratory. Follow him into the PopUp Space and learn more about the paradigm shift towards open innovation.
Lecture 2 – “BRIDGING COMPLEXITY FAST” by Roman Schöneboom, Lloyds Bank
Roman will share pains, gains and learnings from his work in large organisations such as the UK Ministry of Justice, Tesco PLC and Lloyds Banking Group covering team and process learnings.
Ask the speaker any question and discuss with the delegates how Service Design Thinking & Doing impact your business.
Stay for the interdisciplinary Networking with finger food'n'drinks and enjoy the view above Hamburg’s rooftops.
Location Frachtraum, Neuer Wall 34, 20354 Hamburg
Registration and participation
The whole event is free of charge for members of the Service Design Network, clients and friends of INDEED, Tools of Innovators and simplexion. If you haven’t received a digital invitation or you have just learned about the event, please email Stefanie to get your free registration code.
*Vision of Service Design Day
“Service design day is dedicated to service design enthusiasts, a world wide event to bring together people from different background and disciplines. Together, we will celebrate service design, raise awareness and create impact in the world around us.”
Learn more about SDN (Service Design Network)
INDEED Innovation is corporate member of the Service Design Network.